What are the city’s most popular tourist attractions? What modes of transportation are available? And when will you be able to check out?
While traveling, many concerns and difficulties may arise that must be addressed as soon as feasible.
Of course, there are apps for smartphones and tablets that can assist travelers while on the road. On the other hand, virtual voice assistants go a step further by allowing for natural dialogue in which queries can be asked directly.
Virtual assistants are increasingly being used for routine duties and answer queries and obtain information. As a result, users are already accustomed to these technologies and the added convenience they provide.
Whether it’s hotels, tour operators, travel agencies, airlines, or tourist information centers, businesses are starting to adapt to changing customer behavior by implementing virtual assistants.
How virtual assistants transform tourism?
Virtual voice assistants provide direct access to information, tailor it to customer demands, and improve user comfort. But, specifically, what are the tourism industry’s use cases? Let’s take a closer look at this.
Use cases are not restricted to automobile rental reservations. You can book flights, trips, and hotel rooms, as well as check up information about the services you’ve booked.
Abandonment rates are rapidly rising, to the point that only one out of every 20 potential hotel guests books a room. This statistic can be improved with the use of virtual assistants.
Hotels that provide prompt customer service and excellent recommendations have a significantly better chance of turning prospects into paying customers. Virtual assistants and chatbots are excellent strategies to ensure that a hotel’s popularity remains high.
Providing details and information:
Information delivery is another critical use case. For example, outside of business hours or at tourist attractions, a tourist information center can use voice assistants to answer visitors’ questions about the monument, opening hours, or fees.
Hotels can install voice assistants in their rooms so that visitors may ask about check-out times, pool hours, and other hotel services at any time.
Use cases, which are primarily for hotels, go beyond simply providing information. Amazon just launched a program for hoteliers that has several intriguing features.
It allows guests to request room service and housekeeping, among other things. Furthermore, the hotel room can be customized to the customers’ tastes. Guests can preset a wake-up call, alter the room temperature, and open the shutters at a specific time. It’s even feasible to connect to your own Amazon account. This allows guests to listen to their music or audiobooks, making them feel even more at ease.
The applications mentioned above aren’t just for hotels. They can also be moved into vacation houses or apartments.
Private on-demand guide:
Another fascinating idea for using voice assistants in the tourism business is the virtual assistant SmartEcoMap. The app gives weather information, tourist site opening hours, and recommendations for what to visit in the region and how to get there quickly.
This example demonstrates how virtual assistants may be helpful travel companions by quickly answering all of your queries and providing recommendations and information around the clock. Furthermore, the customers can also get the desired face of the chatbot or the virtual assistant and enjoy the personalized experience with them.
Improving customer services:
Companies can use voice assistant data to learn more about their customers and improve customer experience. The inquiries that people ask voice assistants will provide you with information about their desires and difficulties.
This can help you better understand your consumers’ needs, which will help you develop your hotel or travel agency further. For example, you can monitor which services or offers consumers book the most frequently and which regions have the most queries and issues.
AI enables businesses to assist in ways that would be impossible for people to do. Significantly, AI can also assist with in-person customer service. This aids tourism businesses in reducing lines at check-in counters and providing more efficient service.
Tourism companies are well-known for collecting a large amount of data. AI-powered chatbots can assist with data processing and analysis, allowing them to recommend different places, hotels, and customers.
Chatbots can quickly sift through large volumes of data. This allows businesses to provide customers with accurate, relevant, and valuable recommendations for lodging, experiences, and flights.
Customer feedback obtained through surveys, online polls, and random reviews can also be sorted by chatbots. This will aid in the analysis of client feedback and the implementation of essential improvements.
Research and planning:
Traveling’s most crucial work is planning and research; after that, most individuals go with the flow and enjoy their trip. This is, ironically, the portion that many people dread.
Booking a vacation or business trip may be stressful, which is why nearly one-third of travelers are eager to let a virtual assistant arrange their next trip based on their previous travel history.
This allows tourist businesses to arrange a more tailored journey for their customers. For example, once a customer specifies his price range, interests, preferred weather, and vacation purpose, virtual assistants can continue the conversation. They can sift through millions of vacation ideas to find a consumer a truly personalized and relevant vacation – one that they may not have considered before.
Chatbots and virtual assistants aren’t just for improving conversions and recurring consumers; they’re also an excellent method to improve a brand’s reputation.
After someone has used your service, they will either suggest you to their friends, families, and followers or tell their friends, families, and followers to avoid you. Companies can utilize virtual assistants and chatbots to reply to both good and negative feedback. This is a crucial aspect of enhancing your social media reputation.
In contrast to hiring a live assistant for any purpose, including a tourist guide, seeking help from a virtual assistant is always less costly and more effective. It is the best move to help you keep the entire tour or travel under a budget without having to spend extra on hiring any individual to help you out with the process.
Chatbots and virtual assistants are the pre-taught tools available to help the users with the entire tourism and travel without having them incur an added cost.
Share live event location by push notification near tourist:
Another fascinating feature is that these assistants can also track down the events occurring in the tourist’s surroundings and alert them via a push notification to ensure that they never miss out on anything when on tour.
From the nearby concerts to any shows, shoots, adventurous, or live events, the virtual tourist guide can track it all in just a few seconds using the GPS of the tourists and direct them towards the trustful events. Initially, it will also analyze the security concerns by checking the involved entities and the event’s location and then directing the tourist to only the safer places without compromising their safety.
Multiple language support:
Finally, unlike real-life assistants, virtual assistants and chatbots can make the tourist feel at home in any destination. This is mainly because a virtual tourist guide can communicate with the tourists in their preferred languages and that too in an effective and more accessible manner. Therefore, the language is never a barrier while going with a virtual assistant as a tourist guide.